• Snowy Slopes: Ski Dubai features five different slopes of varying difficulty, including the world's first indoor black diamond run. Whether you're a beginner or an experienced skier/snowboarder, there are slopes suitable for all skill levels.
  
• Snow Park: The snow park at Ski Dubai is a fun-filled attraction offering a range of activities and experiences for visitors of all ages. Here you can enjoy snow tubing, tobogganing, climbing towers, giant snowballs, and exploring the interactive snow play area.
  
• Ski/Snowboarding Lessons: Ski Dubai provides professional ski and snowboarding lessons for all levels, from beginners to advanced riders. Certified instructors are available to help you learn or improve your skills on the slopes.
  
• Winter Experiences: In addition to skiing and snowboarding, Ski Dubai offers unique snow experiences. You can try the Snow Bullet, an indoor zipline that takes you on a thrilling ride above the slopes, or enjoy the Giant Ball, where you roll down a slope inside a giant inflatable ball.

• Snow boots and socks
  
• Winter clothes, jacket and pants in different sizes (from S to 4XL)
• For safety reasons, we recommend wearing a helmet while downhill skiing
• Skaters ages 3 to 13 must wear a helmet at all time
• Lockers

      Please check Option wise inclusions for every product before booking

• Arrive at Mall of the Emirates and check in at Ski Dubai
• Choose your preferred package: Snow Park Pass, Ski Slope Pass, or Snow Premium Pass
• Collect winter gear provided by Ski Dubai (jacket, pants, boots, helmet, etc.)
• Enter the snow area and begin exploring
• If skiing or snowboarding, start with beginner slopes and use the chairlift for advanced runs
• If in the Snow Park, enjoy activities like tubing, Zorb Ball, snow bumpers, snow cavern, and bobsled
• Join the optional Penguin Encounter for an interactive session with King and Gentoo penguins
• Take a ski or snowboard lesson if you're a beginner
• Visit Avalanche Café inside Ski Dubai to rest and warm up
• Take photos in the snow zone and visit the souvenir shop
• Return gear and exit Ski Dubai

• All ski and snowboard equipment, including jackets, trousers, disposable socks, snow boots, gloves and helmets, is provided at the venue.
• Helmets are compulsory for children under 13, and children under 14 must be accompanied by an adult at all times.
• To ride the Snow Bullet zip line, children must be at least 8 years old, 125 cm tall and weigh more than 30 kg; adults should not weigh more than 120 kg.
• Mobile phones and cameras are not allowed inside the Penguin Encounter area.
• Eating and drinking on the cold side is only permitted at the Avalanche Cafe and North 28 restaurant, and outside food and drinks are not allowed in the park.
• Slope access is reserved for experienced skiers and snowboarders.
• For the Ski Premium option, our team coordinates your slot, which must be confirmed at least 48 hours before your visit date.
• The venue is not wheelchair accessible, and pregnant women are not permitted on the activities.
• There is no refund for unused or partially used services.
• Bring your confirmation email to the venue; contact our team beforehand if you have not received it.
• Inclusions vary by the ticket option selected, so check the details for your chosen pass before booking.
• Eating, drinking and smoking inside the vehicle are not permitted on tours that include a transfer.

• Why should I make a booking with you?

• How can I make the Payment on your Website & is it Secure?

• When will I receive the voucher after the payment is done? 

• Will I get a reference number for my booking? 

• For tours inclusive of transfers, do you offer to Pick up Service from any place? 

• Do you provide tickets attractions in the Country?

• Can I produce an eVoucher at the time of my Tour?

• How long will it take for the refund of my canceled tour?

• Is it possible for me to change or postpone the travel date once the booking is done? 

• Can I book multiple tours at a time?

• Do you offer a selection of Hotels on your Website for Packages?

• Should I reconfirm my booking before the travel date? 

• Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do? 

• Upon making the reservation and payment, how will I confirm whether or not it has been received by you? 

• How can I share my experience with you?

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.